Bob is a friendly, outgoing person. He is easy to talk to and spends the time I need to answer my questions and if he doesn’t know the answer, he knows where to get the answer so that I have an answer before I leave his office. His office is convenient to where we live and he keeps appointments. When I have a question about my hearing aids, I am able to call him on his cell phone and he gets right back to me with answers. I was so pleasantly surprised when he went above the call of duty and stopped at my home to fix a hearing aid problem I had one day. We have recommended him to our friends who purchased hearing aids from him. I highly recommend him and his product.